Shipping & Returns

GUARANTEE

Our flowers, leis and plants are guaranteed to arrive in excellent condition. Follow care and handling instructions provided to insure satisfaction. Flower sizes and colors may vary according to seasonal availability. Standard containers are black or white. Flowers do not come arranged as shown but are shipped in a box with arranging instructions.

Please report all damage within 24 hours of delivery to receive credit or replacements. Call 800-840-3660 or fax 800-840-2743. Please report any box damage directly to FedEx or UPS immediately.

SHIPPING INFORMATION

  • Shipping is figured at $25 per item. TO ORDER MULTIPLE LEISCALL 1-800-840-3660 TO RECEIVE A SHIPPING DISCOUNT. Fuel charges will be added to the freight costs listed above as they change frequently.
  • For delivery to Canada, please call 1-800-840-3660. We do not ship to international locations.
  • For orders to Alaska add an additional $10.00 and one additional day for delivery.
  • SHIPPING IS AT CUSTOMER'S RISK DURING EXTREME WEATHER CONDITIONS.
  • Orders are shipped directly from our nursery via Fed Ex or UPS standard service.
  • Please allow a minimum of 2 business days to complete a delivery.
  • No deliveries available on Saturday, Sunday, Monday, Holidays or the day after Holidays.
  • Please check addresses carefully. We are unable to guarantee orders for which we are given an incorrect delivery address & there is a $10 rerouting charge for the correction.
  • Signature required is extra. Packages may be left if no one is home. Signature requests can delay delivery and cost an additional $2.00.
  • We cannot ship to P.O. boxes or guarantee shipments to hospitals.
  • Upgraded options may be available for additional fees. Call 1-800-840-3660 for details.

SHIPPING SCHEDULES FROM HAWAII

(Ship early, whenever possible, to allow extra time in case of delays.)

TO MOST U.S. LOCATIONS

Delivered by end of 2nd business day (with the exception of some remote locations):

WE SHIP MONDAY thru WEDNESDAY - FOR DELIVERY WEDNESDAY thru FRIDAY
Next day delivery is available to some west coast locations (with an addition charge) please call for details.

* Shipments to California may experience delays due to Department of Agriculture inspection regulations. Not all cut flowers arepermitted in California so substitutions for some tropicals may be necessary.

* We are prohibited from shipping potted plants to Arizona due to Department of Agriculture regulations.


TO REMOVE ITEMS FROM SHOPPING CART

To remove items from the shopping cart click directly on the red X on the right.

ALTERNATE ORDERING INSTRUCTIONS

Call 1-800-840-3660. Our normal business hours are Monday to Friday 7:00 a.m. to 3:00 p.m. Hawaii Time. If our sales reps are busy assisting other customers, please leave your name and number and we will return your call as soon as possible.
Please have your order and credit card information ready so we can process your order quickly.
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